Written by: Ben Schoon
Date: Apr. 22 2020
The best Android TV set-top box for a while now has been Nvidia’s Shield TV. The box is typically great at displaying 4K HDR content, but lately, some users have been trouble with that. Specifically, Amazon Prime Video hasn’t been playing 4K on the Shield TV, but a fix is now rolling out.
Confirmed by Nvidia staff on the company’s forums, Amazon is rolling out an update to fix 4K issues. For a few weeks, users have been experiencing issues with 4K playback, especially on the 2019 Shield TV Pro. Content that would normally be 4K HDR — such as Amazon’s Originals — would instead be played in 1080p SDR.
While the exact cause of this isn’t clear, it does seem that Amazon has figured out a solution through an app update. It’s important to note that this is not a system update.
Rolling out over the past couple of days, an update to Prime Video is designed to fix the 4K issues Shield TV owners have been experiencing. Based on some users who have already updated the app on their TVs, it seems to do the trick. This update will be available to all users within the next 3 days.